Our policies are designed to protect you
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal data as defined in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”);
This includes all data provided in all forms of communication by both parties. By using our website, you agree to the collection and use of personal information for means of conducting business relations with yourself and/or your company.
This site is owned by
35 Chiltern Drive
Surrey KT5 8LP
Tel: 020 8390 9388
This site is owned by
35 Chiltern Drive
Surrey KT5 8LP
Tel: 020 8390 9388
You have the following rights under the GDPR, which this policy is designed to uphold:
- The right to be informed about our collection and use of personal data;
- The right of access to the personal data we hold about you
- The right to rectification if any personal data we hold about you is inaccurate or incomplete
- The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you.
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to us using your personal data for particular purposes; and
- Rights with respect to automated decision making and profiling.
If you have any cause for complaint about our use of your personal data, please contact us we will do our best to solve the problem for you.
You may instruct us to provide you with any data we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity.
If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
What data do we collect?
We may collect, store and use the following kinds of data:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);
(b) information relating to any transactions carried out between you and us on or in relation to this website, (including information relating to any purchases you make of our goods or services or information you supply when you fill out an enquiry form);
(c) information that you provide to us for the purpose of registering with us (including registering for the blog and requesting a proposal);
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
(e) any other information that you choose to send to us.
How do we use your data?
We may use your data to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send you general (non-marketing) commercial communications;
(e) send you email notifications which you have specifically requested;
(f) take bookings and related information
(g) deal with enquiries and complaints made by or about you relating to the website; and
We will not without your express consent provide your data to any third parties for the purpose of direct marketing.
How and where do we store your data?
We only keep your personal data for as long as we need to in order to use it and/or for as long as we have your permission to keep it.
Data security is very important to us, and to protect your data We have taken suitable measures to safeguard and secure data collected through our site.
We will store all the data you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
We also keep any hard copy records in a lockable cabinet.
How do we share your data?
We will not share any of your data with any third parties for any purposes unless we have a legal obligation.
My Compass Dashboard
The My Compass Dashboard is a members account area which stores contact information, purchase records and allows members to administer their account.
PDF records of Skype meetings and other services maybe stored for members reference.
These are not shared nor are they accessible to non-members.
We do not have access to member passwords.
Financial data and payment flow
All of our online payments are authorised through and transacted via PayPal and their gateway.
We do not store credit card details, nor do we share financial details with any other 3rd parties. Nor will we ever.
Our digital products and services are activated upon receipt of payment in full, agreed initial instalment or subscription cycle. As such they are immediately available to view or access is given to book.
What happens if our business changes hands?
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business.
A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and other uses. We will use the persistent cookies to: enable our website to recognise you when you visit; and we might use tracking software to anonymously track your interaction with our website.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
Our advertising services providers may send you cookies for the purpose of enabling the service of advertisements based on your previous visits to our website.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
The following cookies may be placed on your computer:
We use the following services which may place additional cookies on your computer:
Webmaster Tools, Facebook Pixel
Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.